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GINI Tracker is a support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
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Web and Email Support
Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.

Auto Response
Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.

Canned Replies
Predefined responses for frequently asked questions.

Internal Notes
Add internal notes to tickets for staff

Help Topics
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.

Alerts and Notices
Staff and clients are kept up to date with email alerts. Configurable and flexible settings.

Role-based Access
Control staff's access level based on groups and departments.

Assign & Transfer Tickets
Assign tickets to a staff and/or department.

No signup Required
No user account or registration required for users (ticket ID/email used for login).

Support History
All support requests and responses are archived.

Features GINI Tracker is designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support.
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The service is excellent and the personnel I work with are great. No request is out of the question and usually can be accomodated within the current budget and in a reasonable timeframe. Very responsive team and easy company to work with. I enjoy our partnership

GEPL, Chennai

Dear Ram, I have been impressed with your approach and, from what I have seen to date, I have in fact already forwarded your name to both potential clients and candidates.

JG (Partnership Secretary)

A great customer experience! The flexability and speed of response from the technical team, as well as the quality of the reports and reporting was exceptional.

- Align Team

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